Privacy Policy
Introduction
Your privacy is important to Decatur Deep Clean LLC (“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, communicate, protect, and disclose information when you visit https://decaturdeepclean.com (the “Website”) or otherwise communicate with us.
By using the Website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide through the Website or when communicating with us, including your name, telephone number, and email address.
The Website does not collect Social Security numbers, payment-card information, credit-card information, or physical addresses through its online contact forms. We do not obtain personally identifying information merely because you visit the Website unless you choose to provide it.
Our web server and related technologies may automatically collect limited technical and usage information, such as your Internet Protocol (IP) address, browser or device information, the date and time of your visit, pages viewed, time spent on the Website, and referring or exit pages.
Use of Cookies
The Website uses or may use cookies and similar technologies to support ordinary Website functions, understand how visitors use the Website, evaluate Website performance, identify technical problems, and improve navigation and the overall customer experience.
A cookie is a small text file, often containing an anonymous unique identifier, that a website asks your browser to store on your device. The cookies used by or through the Website may collect information such as visit dates and times, pages viewed, time spent on the Website, referring and exit pages, browser or device information, and IP address. Cookies are not used through the Website to collect Social Security numbers or payment-card information.
Your browser may allow you to block, limit, or delete cookies. Disabling cookies may affect the availability or performance of certain Website features.
IP Addresses
IP addresses are used by your computer every time you connect to the Internet. Your IP address is a number used by computers on a network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile information commonly known as “traffic data” so that requested Website pages and data can be delivered to you.
Email Information
If you correspond with us by email, we may retain the contents of your messages, your email address, and our responses. We provide electronic communications with protections comparable to those used for information received online, by mail, or by telephone. This also applies when you submit an online form using your email address.
Email is not recognized as a fully secure method of communication. Please do not send sensitive or private information to us by email. If you choose to do so, you accept the associated risk. Credit-card information and other sensitive payment information should never be transmitted by email.
How We Use and Disclose Information
We use personal information to administer our business, respond to inquiries, communicate with customers and prospective customers, provide customer service, schedule or discuss services, maintain and improve the Website, and make information about our services available to you.
We do not sell, rent, or lease personal information or email subscription lists. We do not transfer personally identifying information to unaffiliated third parties without permission at the time of collection, except as reasonably necessary to operate our business, provide requested services, protect our rights or safety, or comply with legal obligations.
We may disclose information when legally compelled to do so or when we believe in good faith that disclosure is required by law or reasonably necessary to protect our legal rights.
Email Policies
We are committed to keeping your email address confidential. We do not sell, rent, or lease our subscription lists to third parties. We will not provide your personal information to a third party, government agency, or company unless legally required or otherwise permitted under this Privacy Policy.
We use your email address to respond to you, provide information about the Company and its services, and send communications you have requested or agreed to receive. We maintain information received by email in accordance with applicable law.
CAN-SPAM Compliance and Marketing Opt-Out
Marketing emails sent by the Company will identify the sender and provide clear information about how to contact us. They will also include clear instructions for unsubscribing from future marketing communications.
You may opt out at any time by clicking the unsubscribe link in a marketing email or by sending an unsubscribe request to support@decaturdeepclean.com. Please include the email address you want removed. We will process opt-out requests in accordance with applicable law.
Opting out of marketing communications does not prevent us from sending nonmarketing messages related to an inquiry, requested service, transaction, scheduling matter, or other ongoing business relationship.
External Links
The Website may contain links to websites owned or controlled by third parties. We do not control and cannot guarantee the accuracy, privacy practices, security, or content of those websites. A link to or from an external website does not constitute an endorsement by the Company or its employees of that website, its sponsor, its products, or its information. Please review the privacy policy of any third-party website you visit.
Intellectual Property Rights
All copyrights, trademarks, and other intellectual property rights in the Website and its original content and software remain the property of the Company or its licensors. Unless the Company provides prior written consent, you may not republish, sell, rent, reproduce, duplicate, create derivative works from, copy, exploit, or redistribute Website content for commercial purposes.
Acceptable Use
You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit another person’s use of the Website. You may not attempt to gain unauthorized access to the Website; introduce malicious code; interfere with Website operation or security; use the Website to send unsolicited commercial communications; or use Website content for marketing purposes without our prior written consent.
Testimonials, Customer Photos, and Before-and-After Materials
The Company may display genuine customer testimonials and, when applicable, customer photographs or before-and-after photographs. We will obtain written authorization before using a customer’s testimonial, likeness, photographs, or property images for advertising or promotional purposes.
Unless a separate written agreement states otherwise, customers are not compensated for authorized testimonials, photographs, or before-and-after materials. Testimonials reflect individual experiences and are not guarantees that every customer will receive the same result. We may make minor edits for grammar, clarity, length, or privacy so long as the substance of the customer’s statement is not materially changed.
The Company owns the copyright in photographs and other promotional materials created by the Company. For materials supplied by a customer or another person, ownership and the Company’s permission to use the materials will be governed by the applicable written authorization, license, or assignment.
Information Security and Website Monitoring
We use reasonable administrative and technical measures designed to protect the information we maintain. Information submitted through portions of the Website may be transmitted using Secure Sockets Layer (SSL) or a comparable secure technology. No Internet transmission or storage system can be guaranteed to be completely secure.
The Company may use software to generate summary statistics about Website use, such as the number of visitors to different sections, which information is most or least useful, technical design needs, and system-performance or problem areas. For Website security and availability, software may also monitor network traffic for unauthorized attempts to upload or change information or otherwise cause damage.
Disclaimer and Limitation of Liability
The Company makes no representation, warranty, or assurance regarding the accuracy, currency, or completeness of content on the Website or on websites linked from it. Website materials are provided “as is” to the fullest extent permitted by applicable law, without express or implied warranties, including warranties of merchantability, noninfringement, or fitness for a particular purpose.
To the fullest extent permitted by applicable law, the Company and its agents and associates will not be liable for damages arising from the use of, or inability to use, Website materials, including loss of profits, business interruption, or loss of information, even if advised of the possibility of such damages.
Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time, with or without prior notice, subject to applicable law. If this Privacy Policy changes, we will not use personal information previously submitted under this Privacy Policy in a materially inconsistent manner without any consent required by applicable law.
We are committed to conducting our business in accordance with these principles to help protect and maintain the confidentiality of personal information.
Contact Us
If you have questions about this Privacy Policy, the information we collect, or how we use that information, contact Decatur Deep Clean LLC at support@decaturdeepclean.com.